Training and Quality Manager

2 days ago


Salalah, Dhofar, Oman CP - Salalah (SLLSS) Full time
CP - Salalah (SLLSS) Job DescriptionJob Title: Learning & Quality Manager

The Crowne Plaza Resort Salalah is seeking a skilled Learning & Quality Manager to join our team.

  • This role is responsible for ensuring that all team members have the necessary skills, knowledge, and resources to deliver exceptional service to our guests.
  • The ideal candidate will design, implement, and evaluate training programs for all hotel staff, while also developing and maintaining quality assurance protocols to monitor guest satisfaction.
  • We are looking for someone with strong communication and interpersonal skills, who can engage and motivate a diverse team.
About the RoleResponsibilities:
  1. To oversee training programs and ensure they are aligned with hotel standards and guest expectations.
  2. To develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring our services meet and exceed expectations.
  3. To work closely with department heads to identify training needs and provide support for staff development.
  4. To monitor the effectiveness of training programs through regular assessments and feedback.
  5. To ensure all training and operational processes are in compliance with health, safety, and legal requirements.
RequirementsWe are Looking for Someone Who:
  • Has proven experience as a Learning & Quality Manager or in a similar role, ideally within the hospitality industry.
  • Has strong knowledge of training development, quality management, and performance evaluation.
  • Can communicate effectively with a diverse team and possess excellent interpersonal skills.
  • Is able to work independently and manage multiple priorities.


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