Sales and Service Director

2 days ago


Muscat, Muscat, Oman Kashkha كشخة Full time

Fashion retail experience required: We are seeking an experienced Fashion Retail Team Lead to join our team at Kashkha. As a key member of our retail operations team, you will be responsible for ensuring the highest standards of service, customer experience, and store operations.

As a leader, your primary responsibilities will involve maintaining meaningful relationships with clients, guiding and motivating the sales team, and driving business growth through data-driven decision making and collaboration with the headquarters.

We are looking for a results-driven individual who is passionate about delivering exceptional customer experiences and leading high-performing teams. Key Responsibilities include:

  • Sales & Performance Management: Analyzing sales reports to identify missed opportunities and develop strategies to drive sales growth.
  • Competitive Analysis: Conducting market research to stay ahead of competitors and identify new opportunities.
  • Team Management Skills: Leading and developing every team member, providing feedback, and setting goals to help them achieve success.
  • Maintaining Merchandising and Visual Standards: Ensuring optimal product assortments for the store, as per guidelines set by HQ.
  • Experience in managing daily retail operations.
  • Customer Relationship Management: Building strong relationships with customers, understanding their needs, and delivering personalized experiences.
  • Previous experience in the fashion retail industry is a must.


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