Hotel Reservation Expert

2 days ago


Muscat, Muscat, Oman Hyatt Full time
Job Overview

The Front Office team at Hyatt is responsible for delivering exceptional guest experiences. As a Hotel Reservation Expert, you will play a critical role in ensuring that our guests have a seamless and enjoyable stay. Your primary responsibility will be to manage hotel reservations, responding to inquiries, and providing personalized service to our valued customers.

Main Responsibilities
  • Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques.
  • Promote the Hotel's (and Alila Hotels generally) products and services.
  • Maintain a high level of product and service knowledge of the Resort.
  • Opera and Reserve full operational knowledge.

Requirements
  • Able to communicate effectively with guests and colleagues.
  • Proficient in Opera and Reserve systems.
  • Familiar with World of Hyatt programs and benefits.
  • Knowledge of guest amenities program and process.

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