Relationship Manager

3 weeks ago

Muscat, Muscat, Oman Oman Arab Bank Full time

Purpose and Summary:

To execute a range of tasks related to Corporate & Institutional Banking operations for Mid-Market customers of Oman Arab Bank.

Key Deliverables:

  1. Coordinate and engage with OAB's cross-functional departments regarding the Mid-Market unit of CIB.
  2. Review and recommend credit applications for Mid-Market customers.
  3. Initiate credit request proposals and internal memos with customer details for submission to the Credit Admin department promptly.
  4. Attend Mid-Market customer calls and meetings as appropriate to ensure prompt resolution.
  5. Initiate contact with new Mid-Market customers identified as potentials with agreed products.
  6. Assess credit risk and prepare transaction documentation, reporting to management.
  7. Review and comment on periodic reports regarding facility limits, expiry, etc., shared with the manager.
  8. Monitor customer accounts regularly to identify expired accounts and follow up on past dues or excess over facilities.
  9. Manage daily operations related to clients, including trade finance, payments & cash management, and treasury activities.
  10. Review and comment on daily reports on excess over facility limits, expiry, etc., for management.
  11. Ensure compliance with KYC procedures during client onboarding or updates.
  12. Participate in cross-selling activities for other bank products, including Large Corporate and SME products.
  13. Escalate potential operational losses or fraud cases promptly to the Relationship Manager / Unit Head.
  14. Authorize payments for transactions via cheques.
  15. Address Mid-Market customer queries effectively, providing solutions or information timely.
  16. Assist auditors with any audit requirements as needed.
  17. Ensure all activities adhere to bank policies, processes, and procedures, including AML / CFT policies.
  18. Participate in related initiatives and projects as assigned.
  19. Complete delegated tasks from management or reporting managers.
  20. Report suspicious or irregular activities or transactions to Compliance immediately.
  21. Report misconduct as per the whistleblowing policy.
  22. Onboard quality new clients to grow the portfolio.
  23. Conduct regular client visits and take necessary steps to onboard clients with suitable facilities, supporting portfolio growth and quality.
  24. Maintain asset and portfolio quality, ensuring renewal thresholds are below 2% monthly, with no pending over 90 days.

Qualifications:

  • Degree in Banking, Business, or equivalent.

Skills/Knowledge:

  • Effective communication skills.
  • Customer focus.
  • Coordination and negotiation skills.
  • Teamwork and interpersonal skills.
  • Risk analysis capabilities.
  • Attention to detail.
  • Proficiency in MS Office.
  • Strong command of English language.

Experience:

  • Minimum 4 years of relevant experience.

Business Understanding:

  • Good understanding of bank policies, procedures, and standards.
  • Knowledge of Mid-Market banking products and services.
  • Bachelor's or Master's degree in Business, Accounting, Finance, or equivalent.
  • Understanding of financial metrics, ratios, cash flows, projections, and financial data evaluation.
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