Senior Customer Engagement Specialist

1 day ago


Muscat, Muscat, Oman G MASS Full time

G MASS is seeking a highly skilled Senior Manager – Loyalty & Retention Management to join our team. In this role, you will develop and execute innovative customer loyalty strategies that drive business growth and enhance engagement.

Key Responsibilities
  • Design and implement loyalty and retention programs that meet business objectives.
  • Use customer data insights to create targeted incentives, rewards, and personalized experiences.
  • Lead cross-functional teams to design customer-centric products and services.

To excel in this role, you should have:

  • Bachelor's degree in a relevant discipline.
  • Minimum 8 years of relevant experience, with at least 3 years in a managerial position.
  • Strong technical skills, including expertise in automation, database management, and data-driven decision-making.
  • Exceptional leadership abilities, including conflict resolution, change management, and team development.
  • A strong achievement-driven mindset, with a focus on customer satisfaction and long-term relationships.


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