Guest Satisfaction Specialist

About Us:Crowne Plaza Hotels & Resorts is proud to be part of IHG Armyhotels, a global leader in the hospitality industry. As a Guest Relations Executive, you will be part of a diverse and inclusive team dedicated to providing exceptional guest experiences.Your Key Responsibilities:Welcome Guests: Create a positive first impression by reviewing arrival lists...

Role SummaryThe Guest Experience Operations Manager plays a critical role in ensuring the delivery of exceptional guest experiences at Mandarin Oriental, Muscat. This position requires a seasoned professional with extensive experience in luxury hospitality, excellent leadership skills, and a passion for driving innovation and excellence.Main...

The Senior Lounge Operations Specialist will be responsible for overseeing daily operations and ensuring seamless service and guest satisfaction.Key Responsibilities:Manage VIP and diplomatic clientele, maintaining discretion and excellence.Develop and implement strategies to drive revenue growth and enhance guest engagement.Mentor and train the team to...

Luxury Hospitality ExperienceMandarin Oriental Hotel Group Limited is a leading luxury hotel chain with a reputation for excellence. Our hotel features 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.Job DescriptionWe are seeking a highly skilled Server to join our team....

About the JobThe Department Head - Guest Services will play a vital role in supporting the management team to deliver exceptional guest experiences while driving business growth.Your primary responsibility will be to assist the Outlet Manager in overseeing the guest services operations, ensuring compliance with Hyatt International's standards and...

Requirements and QualificationsA minimum of 4 years of experience in a front office leadership role, preferably in a luxury hotel environment.Proven track record of achieving high levels of guest satisfaction and driving business results.Excellent leadership, communication, and interpersonal skills.A degree in Hospitality, Business Administration, or a...

Key Responsibilities:Coordinate with departments to ensure maximum productivity and guest satisfaction.ID optimal resource use and educate the team on cost-effective methods.Secure revenue-related documents, including Guest checks, Guest Folios, and Official receipts.Verify Revenue documents against Revenue sheets.Reconcile computer-generated Guest Ledger...

BenefitsAs a member of our team, you can expect the following benefits:Opportunities for career advancement and professional growth.Comprehensive training and development programs to enhance your skills.A competitive salary and benefits package.The chance to work with a diverse range of people and cultures.About UsMandarin Oriental is a global hospitality...

OverviewWe are seeking a highly skilled and experienced Front Office Supervisor Lead to join our dynamic team at Mandarin Oriental, Muscat. As a key member of the Front Office team, you will be responsible for leading the Guest Relation Team and driving excellence in guest service delivery.ResponsibilitiesGeneral:Supervise the Guest Relation Team, providing...

Job DescriptionThe Luxury Hotel Ambassador is responsible for creating unforgettable experiences for our discerning guests. This role requires a deep understanding of luxury hospitality, exceptional communication skills, and a passion for delivering tailored service.Key AccountabilitiesGeneral:Foster a positive and respectful work environment, adhering to...

Sales Executive Role at AnantaraWe are looking for a highly motivated and experienced Business Development Specialist to join our team as a Revenue Growth Strategist. As a key member of our sales team, you will be responsible for identifying business opportunities, developing and implementing strategies to drive revenue growth, and building strong...

To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.To demonstrate pride in the workplace with a high level of commitment.To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring,...

Job DescriptionWe are seeking a highly motivated and experienced Front Desk Associate to join our team at Wyndham Hotels & Resorts EMEA.Responsibilities:Ensure prompt arrival at work, well-groomed and dressed in accordance with uniform standards.Demonstrate pride in the workplace by showcasing a high level of commitment.Treat all guests and colleagues with...

About the job Marketing SpecialistWe are looking for a Marketing Specialist with excellent communication and persuasion abilities to support marketing team members, develop marketing programs, and set and meet the KPIs.ResponsibilitiesDeveloping marketing strategies and plans to achieve marketing targets and business objectives. This includes identifying...

About UsMandarin Oriental Hotel Group Limited is a leading luxury hotel chain with a reputation for excellence. Our hotel features 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.Job DescriptionWe are seeking a highly skilled Server to join our team. The successful...

We are seeking an exceptional leader to join our team as General Manager, where you will be responsible for the day-to-day operations of our luxury hotel. As a seasoned professional, you will bring a wealth of knowledge and expertise to this role, with a focus on delivering exceptional guest experiences and driving business results.Your primary...

We are seeking a Luxury Hospitality Manager to lead the way in delivering exceptional guest experiences at Grand Hyatt Muscat.Responsibilities:Oversee daily operations, ensuring seamless service and guest satisfaction.Efficiently manage VIP and diplomatic clientele, maintaining discretion and excellence.Train, mentor, and inspire the team to deliver...

About the RoleAs an Assistant Director - Hospitality, you will play a key role in supporting the management team to achieve business objectives while maintaining exceptional guest experiences.Your primary responsibility will be to assist the Outlet Manager in overseeing the daily operations of the outlet, ensuring compliance with Hyatt International's...

Key ResponsibilitiesLead and motivate front office staff to achieve high levels of service quality and productivity.Develop and implement strategies to improve guest satisfaction, loyalty, and retention.Collaborate with other departments to ensure smooth operations and effective communication.Analyze data to identify trends, opportunities, and areas for...

We are looking for a highly skilled Guest Relations Executive to join our IHG Hotels & Resorts team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring that every stay is memorable and enjoyable.Key Performance Indicators:Meet or exceed guest satisfaction targets, measured through feedback and surveysReduce guest...