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Hospitality Team Member

2 weeks ago

Nizwá, Ad Dakhiliyah, Oman Abroad Work Full time

About Abroad Work:

Our international team is dedicated to providing exceptional guest experiences in some of the world's most breathtaking destinations. We offer a range of career opportunities that allow you to explore new cultures, develop your skills, and grow with our company.

Job Summary:

We are seeking a highly skilled and enthusiastic Guest Experience Specialist to join our team at our Nizwa resort in Oman. As a Guest Experience Specialist, you will be responsible for delivering outstanding service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  1. Menu Knowledge: Develop an extensive understanding of our menu offerings and be able to answer any questions or make recommendations to our guests.
  2. Hotel Grooming Standards: Maintain high standards of personal hygiene, uniform dress code, and adhere to sanitation procedures at all times.
  3. Customer Service: Provide friendly, efficient, and prompt assistance to our guests, responding to their needs and requests in a timely manner.
  4. Reporting Procedures: Follow established procedures when reporting any issues or concerns to your superiors.
  5. Knowledge of Seating Arrangements: Familiarize yourself with our restaurant's seating arrangements and ensure seamless table management.
  6. Health and Safety Regulations: Adhere to hotel safety policies, fire regulations, and all health and safety protocols.

Requirements:

  • Grooming Standards: Possess exceptional grooming standards, adhering to our hotel's strict uniform dress code and maintaining high levels of personal hygiene.
  • Communication Skills: Demonstrate excellent communication skills, including positive attitude and good interpersonal skills.
  • Customer Service: Be committed to delivering a high level of customer service, ensuring every guest feels valued and appreciated.

Skills Required: Proficiency in using the MICROS System.