
Technical Service Specialist
7 days ago
About Prysmian
\Prysmian is a leading company in the field of IT services, dedicated to delivering high-quality solutions to its clients. Our team is comprised of experienced professionals who share a passion for innovation and excellence.
\The User Support Officer Role
\We are seeking an exceptional User Support Officer to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our systems and providing top-notch support to our users.
\Your Key Responsibilities
\- \
- Provide technical assistance to users across various platforms, including network, hardware, and software issues.\
- Collaborate with the IT team to identify and resolve complex technical problems.\
- Develop and implement effective strategies to improve user satisfaction and reduce downtime.\
- Maintain accurate records of user interactions and provide regular reporting to management.\
- Stay up-to-date with the latest technological advancements and industry trends.\
- Participate in ongoing training and professional development to enhance your skills and knowledge.\
- \
Requirements
\To excel in this role, you will need:
\- \
- Bachelor's degree in Computer Science/Information Technology or equivalent.\
- 3+ years of experience in related industries.\
- Excellent communication and interpersonal skills.\
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.\
- Ability to communicate technical information to business and non-business users.\
- Strong analytical and problem-solving skills.\
- Excellent organizational skills.\
- Ability to work effectively in a team environment.\
- Willingness to adapt to changing priorities and deadlines.\
- \
Why Join Prysmian?
\Prysmian offers a dynamic work environment, opportunities for growth and development, and a competitive salary package. We are committed to attracting and retaining top talent and offer a range of benefits to support our employees' career goals and well-being.
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