Technical Service Specialist

7 days ago


Muscat, Muscat, Oman Prysmian Full time

About Prysmian

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Prysmian is a leading company in the field of IT services, dedicated to delivering high-quality solutions to its clients. Our team is comprised of experienced professionals who share a passion for innovation and excellence.

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The User Support Officer Role

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We are seeking an exceptional User Support Officer to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our systems and providing top-notch support to our users.

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Your Key Responsibilities

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  • Provide technical assistance to users across various platforms, including network, hardware, and software issues.\
  • Collaborate with the IT team to identify and resolve complex technical problems.\
  • Develop and implement effective strategies to improve user satisfaction and reduce downtime.\
  • Maintain accurate records of user interactions and provide regular reporting to management.\
  • Stay up-to-date with the latest technological advancements and industry trends.\
  • Participate in ongoing training and professional development to enhance your skills and knowledge.\
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Requirements

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To excel in this role, you will need:

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  • Bachelor's degree in Computer Science/Information Technology or equivalent.\
  • 3+ years of experience in related industries.\
  • Excellent communication and interpersonal skills.\
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.\
  • Ability to communicate technical information to business and non-business users.\
  • Strong analytical and problem-solving skills.\
  • Excellent organizational skills.\
  • Ability to work effectively in a team environment.\
  • Willingness to adapt to changing priorities and deadlines.\
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Why Join Prysmian?

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Prysmian offers a dynamic work environment, opportunities for growth and development, and a competitive salary package. We are committed to attracting and retaining top talent and offer a range of benefits to support our employees' career goals and well-being.



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