Phone Support Specialist
6 days ago
About Our Team
">We're a team of passionate professionals dedicated to delivering outstanding customer experiences. As a Care Centre Agent, you'll join a collaborative and supportive environment where everyone contributes to our success.
Your Key Responsibilities:
">- ">
- Respond to customer inquiries about our products and services, using your expertise to find solutions and exceed customer expectations.">
- Work closely with our team to resolve complex customer issues and improve overall satisfaction.">
- Stay informed about industry trends and developments, so you can provide expert advice and guidance to our customers.">
- Develop strong relationships with customers, building trust and loyalty through your interactions.">
- Meet performance targets, including response times, resolution rates, and customer satisfaction scores.">
- Participate in ongoing training and development programs to enhance your skills and knowledge.">
- Collaborate with other departments to share best practices and improve processes.">
What You'll Need:
">To succeed in this role, you'll need:
- ">
- Bachelor's degree; Medical background preferred.">
- 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus.">
- Excellent communication skills; Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.">
- Legal permits; Legally permitted to work in the country of operations.">
A Career at Nextcare Offers:
">You'll be part of a dynamic and supportive team, working towards a common goal of delivering exceptional customer experiences.
">We celebrate diversity and inclusion, and welcome applications from talented individuals who share our values.
">Let's care for tomorrow, together
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