
Hotel Liaison Officer
2 days ago
Role Overview:
We are seeking a highly motivated Guest Relations Executive to join our team at Crowne Plaza Hotels & Resorts. As a key member of our team, you will be responsible for providing exceptional service to our guests and ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Welcoming guests with a personalized touch and attending to their needs
- Preparing welcome folders and collateral materials to enhance the guest experience
- Providing detailed information about hotel amenities and services
- Anticipating guest needs and building strong relationships
- Offering assistance with various tasks and resolving issues promptly
- Maintaining accurate records in the logbook daily
Requirements and Qualifications:
- Proven experience in Guest Relations or a related field
- Familiarity with hospitality industry standards and best practices
- Excellent communication skills and a customer-centric attitude
- Proficiency in English; knowledge of additional languages is a plus
- A professional and approachable demeanor
About Us:
Crowne Plaza Hotels & Resorts is a global brand with over 420 hotels worldwide. We pride ourselves on creating memorable experiences for our guests through our 'Dare to Connect' service style. Our people-focused culture and commitment to excellence make us an attractive employer for those who share our passion for delivering exceptional service.
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