Front Office Representative

4 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited is renowned for creating unique hotels through distinctive design and a strong sense of place.

The Group provides 21st century luxury with oriental charm, boasting an impressive portfolio of properties located in prime destinations around the world.

As a Front Office Agent, you will be based at the heart of our operations, where you will be responsible for delivering exceptional guest experiences while maintaining the highest standards of service.

You will be the first point of contact for our guests, handling check-in, check-out, credit card handling, complaint handling, and guest relation tasks with professionalism and poise.

Key Responsibilities:

  • Understand and comply with all corporate and hotel policies and standard operating procedures.
  • Support all learning and development activities to enhance your skills and knowledge.
  • Ensure compliance with the MOHG Social Media Policy and uphold the company's values at all times.
  • Zero tolerance on all forms of harassment or discrimination.
  • Carry out any additional duties requested by management related to hotel operations.

Our ideal candidate is a motivated and detail-oriented individual who possesses excellent communication skills and a passion for delivering exceptional customer service.



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