Front Office Representative

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Full time

Mandarin Oriental Hotel Group is renowned for its luxurious properties worldwide. As a Front Office Agent, you will be responsible for providing exceptional guest experiences in the hotel's prime beachfront location.

The ideal candidate will possess excellent communication and problem-solving skills, ensuring that guests receive personalized service throughout their stay.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and credit card handling
  • Respond to guest inquiries and resolve any issues promptly
  • Collaborate with other departments to ensure seamless service delivery
  • Stay up-to-date with hotel policies and procedures to maintain high standards of quality

Departmental Objectives:

  • Create memorable experiences for our guests through proactive engagement
  • Develop strong relationships with colleagues across departments to drive operational excellence
  • Support training initiatives to enhance team performance and growth


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