Personalized Experience Coordinator

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are looking for a highly skilled Residences Concierge Expert to join our team in Muscat, where you will be responsible for delivering exceptional service to our guests and residents.

As a key member of our team, you will work closely with all departments to ensure seamless service delivery and provide personalized experiences that exceed our guests' expectations.

Your responsibilities will include greeting guests, residents, and visitors, assisting with directions and gate access, sending notice letters of upcoming tasks and activities, and receiving and sending facsimiles and mail on behalf of our residents and guests.

You will also be responsible for maintaining accurate records of guest requests and tasks, working with HMS and building link system, and following requirements of Resident's accounts.

As a concierge expert, you will have the opportunity to make a significant impact on our guests' experiences and contribute to the success of our Residences team.

About the Role

The Residences Concierge Expert reports to the Director of Residences and is an integral part of our team, working to ensure seamless service delivery and exceptional guest experiences.

What We Offer
  • Learning & Development: We invest in your growth, offering unique learning programs tailored to your career stage.
  • MOstay: As a valued member of our #MOfamily, enjoy complimentary nights and attractive rates at our properties worldwide.
  • Health & Colleague Wellness: Your wellbeing matters to us. Enjoy a range of health benefits and wellness programs designed to support your work-life balance.
  • Retirement Plans: Show commitment, we reciprocate. Our retirement plans reward your dedication and service to the company.


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