Customer Service Representative

1 month ago


Muscat, Muscat, Oman PPL Dynamics Full time
About PPL Dynamics

PPL Dynamics is a leading organization dedicated to providing exceptional customer service and support.

Job Summary

We are seeking a highly skilled Customer Service Executive to join our team in Oman. The successful candidate will be responsible for delivering excellent customer service, handling day-to-day queries, and ensuring timely complaint resolution.

Key Responsibilities
  • Provide high-quality customer service to internal and external customers, answering their queries and providing information about our products and services.
  • Support the Customer Relationship Managers (CRMs) in managing and servicing Bank account holders, ensuring all transactions are completed in a timely manner.
  • Ensure complete support to CRMs in handling customer day-to-day queries, complaint handling, and timely complaint resolution.
  • Enhance customer satisfaction through seamless service delivery, maximizing customer profitability, and customer acquisition.
Requirements
  • Bachelor's degree in any field.
  • Excellent communication and interpersonal skills.
  • Able to work in shifts, including morning and evening shifts, as per bank policies.
  • Compliance with all applicable legal, regulatory, and internal compliance requirements.
Salary Information

The estimated salary for this position is approximately **OMR 1,200** per month, based on market rates and industry standards.



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