
Loyalty and Retention Director
1 day ago
G-NIUS seeks an Engagement and Growth Professional to develop and execute innovative customer loyalty strategies that drive customer satisfaction and long-term relationships.
This role involves developing comprehensive loyalty and retention programs that align with business goals and analyzing customer data to create targeted incentives and personalized experiences.
Main Responsibilities
- Design and implement loyalty and retention programs that meet business objectives.
- Analyze customer data to inform program development and implementation.
- Collaborate with cross-functional teams to create customer-centric products and services.
Requirements
- Bachelor's degree in a relevant discipline.
- Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
- Expertise in automation, database management, and data-driven decision-making.
- Strong leadership abilities, including conflict resolution, change management, and team development.
- Achievement-driven, decisive, and customer-focused behaviour.
What We Offer
Discuss salary and benefits during the interview process.
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