Incoming Call Specialist

7 days ago


Muscat, Muscat, Oman SWATX Full time

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic environment where no two days are the same?

As an Incoming Call Specialist at SWATX, you will be responsible for managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.

Our ideal candidate should have excellent problem-solving skills, maintain confidentiality when dealing with sensitive customer information, and collaborate effectively with internal teams.

Data entry and documentation of interactions in our CRM system are also essential responsibilities of this role.

We expect our Support Team Members to meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


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