Customer Service Ambassador

2 weeks ago


Muscat, Muscat, Oman Al Hashar Group Full time
Job Description:

We are seeking a highly motivated and experienced Customer Service Representative for our Contact Centre. Our CX department at Al Hahasr is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.

Key Responsibilities:
  • Handle all inbound calls and follow-ups for leads, as well as respond to customer inquiries and complaints related to both sales and after-sales service via phone, email, and social media.
  • Provide accurate information about products, pricing, promotions, service appointments, vehicle maintenance, and warranty information.
  • Qualify sales leads and route them to appropriate sales representatives, schedule test drives, appointments with sales staff, and service appointments.
  • Address basic objections, concerns related to sales, offer guidance on vehicle maintenance, troubleshooting, and technical support.
  • Maintain a positive and professional demeanor throughout all interactions.
  • Contribute to customer satisfaction surveys and feedback analysis.

Requirements:
  • Minimum of 2 years of experience in customer service or call center roles, preferably in the automotive industry.
  • Experience handling both sales and service inquiries and complaints.
  • Familiarity with sales processes, after-sales service procedures, and customer relationship management (CRM) systems.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.

We encourage individuals who meet the above requirements and are passionate about Contact Centre and the automotive industry to apply for this exciting opportunity. By joining us, you will be part of a team driving success and delivering excellence in automobile.

  • Muscat, Muscat, Oman PPL Dynamics Full time

    Job SummaryAs a Customer Service Liaison with PPL Dynamics, you will play a critical role in supporting our Customer Relationship Managers (CRMs) in delivering exceptional banking services to our valued clients. Your primary responsibility will be to provide timely and professional support in managing customer queries, complaints, and transactions, ensuring...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    Job Title: Customer Service Representative - Contact CentreWe are seeking a highly motivated and experienced Customer Service Representative – Contact Centre for our CX department at Al Hashar Group. Our CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.Key Responsibilities:Handle...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    Job Description:We are seeking a highly motivated and experienced Customer Service Representative – Contact Centre for our CX department at Al Hahasr. The CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.Responsibilities:Handle all inbound calls and follow-ups for leads, as well...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    Customer Experience ManagerWe are seeking a highly motivated and experienced CX Manager to join our team at Al Hashar Group. The CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.Key Responsibilities:Develop and implement a customer experience strategy focused on exceeding...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    We are seeking a highly motivated and experienced CX Manager to lead our customer experience strategy at Al Hashar Group. The CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.  Key Responsibilities:Customer Experience Strategy:Develop and implement a customer experience strategy...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    Job Title: Brand Manager/Brand RepresentativeWe are seeking a highly experienced and motivated Brand Manager/Brand Representative to lead our sales and service efforts in the Oman/Gulf market.Key Responsibilities:Develop and implement strategic plans to drive sales and increase market share for our heavy/construction equipment.Lead the sales team in...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    About the RoleWe are seeking a highly experienced and motivated Brand Manager/Brand Representative to lead our sales team in Oman/Gulf market.Key Responsibilities:Develop and implement strategic plans to drive sales and increase market share for the brand's heavy/construction equipment.Lead the sales team in identifying and pursuing new business...


  • Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time

    Job OverviewDigital Mall Jobs وظائف المول الرقمي is seeking a highly skilled Marketing Specialist to support our marketing team members, develop marketing programs, and set and meet the KPIs.Key ResponsibilitiesDeveloping Marketing Strategies: Identify target markets, analyze customer needs, and determine the most effective marketing...


  • Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time

    We are seeking a highly skilled Help Desk Support Specialist to join our Digital Mall Jobs team in Oman. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our customers through various channels.Job OverviewIn this role, you will be the first point of contact for our customers, resolving...


  • Muscat, Muscat, Oman PPL Dynamics Full time

    PPL Dynamics is seeking a highly skilled Strategic Banking Relationship Manager to join our team.About the RoleWe are looking for an experienced professional with a strong background in banking relationship management to develop and profitably manage banking relationships for business customers within their designated portfolio.The successful candidate will...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    We are seeking an experienced Equine Veterinarian to join our team at Al Hashar Group's Equine Clinic. The ideal candidate will possess a strong background in general equine practice, with a focus on sports medicine and rehabilitation, internal medicine, surgery, diagnostic imaging, and breeding.Responsibilities will include:Equine Sports Medicine and...


  • Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full time

    Job OverviewWe are seeking a highly experienced and strategic Healthcare Manager to join our client, a leading technology and services company in Oman. The successful candidate will be responsible for overseeing the operations, sales, and technical teams while driving new business development initiatives.Key Responsibilities:P&L Management: Manage the...

  • Spare Parts Director

    2 weeks ago


    Muscat, Muscat, Oman Al Hashar Group Full time

    About the RoleWe are seeking an experienced Spare Parts Director - Automotive to join our team at Al Hashar Group. The ideal candidate will be responsible for overseeing the spare parts department, managing inventory, and ensuring efficient supply chain management for automobile spare parts.Key ResponsibilitiesDevelop and implement strategies to optimize...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    Head of Spare Parts Job DescriptionWe are seeking a highly skilled and experienced Head of Spare Parts to lead our team in the automobile industry in Oman. The ideal candidate will be responsible for overseeing the spare parts department, managing inventory, and ensuring efficient supply chain management for automobile spare parts.Key...


  • Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full time

    Senior Manager Healthcare Solutions LeadOur client, a leading technology and services company in Oman, seeks a seasoned Senior Manager to lead their Healthcare Solutions Business. As a strategic leader, you will oversee operations, sales, and technical teams, driving business development initiatives and expanding market presence.Key Responsibilities:Manage...


  • Muscat, Muscat, Oman Al Hashar Group Full time

    Equine Veterinarian Job DescriptionWe are seeking a highly skilled and experienced Equine Veterinarian to join our team at the Al Hashar Group Equine Clinic.Key Responsibilities:Equine Sports Medicine and Rehabilitation: Comprehensive lameness examination, use of conventional and regenerative therapies for tendons, ligaments, and joint injuries, customized...


  • Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full time

    At Zippy Talent Recruitment Agency, we are seeking an experienced Senior Manager to lead our Healthcare Solutions Division. The successful candidate will be responsible for overseeing the operations, sales, and technical teams while driving new business development initiatives.About the RoleWe are looking for a strategic leader with expertise in Medical...


  • Muscat, Oman Al Hashar Group Full time

    Job Description:We are seeking a highly motivated and experienced Customer Service Representative – Contact Centre for CX department. The CX department at Al Hahasr is dedicated to, creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands. Responsibilities:Handle all inbound calls and follow-ups for leads, as well as...


  • Muscat, Oman Al Hashar Group Full time

    Job Description:We are seeking a highly motivated and experienced CX Manager. The CX department at Al Hashar is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands. Responsibilities:Develop and implement a customer experience strategy focused on exceeding expectations.Manage the contact center...


  • Muscat, Oman Al Hashar Group Full time

    Job Description:We are currently seeking a highly experienced and motivated Brand Manager/Brand Representative to join our team. The ideal candidate will have a solid background in engineering, with extensive experience in selling and managing sales, as well as after-sales services for heavy/construction equipment. This position requires someone with a...


  • Muscat, Oman Al Hashar Group Full time

    We are seeking a highly skilled and experienced Head of Spare Parts to join our team in the automobile industry in Oman. The ideal candidate will be responsible for overseeing the spare parts department, managing inventory, and ensuring efficient supply chain management for automobile spare parts.Responsibilities:Develop and implement strategies to optimize...

  • Equine Veterinarian

    6 months ago


    Muscat, Oman Al Hashar Group Full time

    We are looking for an Equine Veterinarian at our Equine Clinic.The role of the ideal candidate will revolve around all aspects of general equine practice including but not limited to the following:Equine Sports Medicine and RehabilitationEquine Internal Medicine Equine Surgery Equine Diagnostic Imaging Equine Breeding Practice Management The candidate...

  • Senior Account Manager

    2 months ago


    Muscat, Oman CV-Library Full time

    Senior Account Manager  Location: Muscat, Oman  Elevate Client Success to New Heights: Lead the Charge as Our Senior Account Manager!   About the Role: Drive client success with strategic insight and seasoned expertise, managing key accounts and delivering top-notch solutions. Lead a dedicated team, handle complex challenges with finesse,...